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That email address is already set up with a T-Mobile account.If it does, contact the device seller to request an unlock.Įrror 502: That email is already a T-Mobile account.This means your iPhone is either locked or doesn't have an eSIM.If the error isn't listed or you're still having issues, contact us.Įrror 501: Device is incompatible or locked by your provider.Select the specific postpaid errors that you're getting and follow any steps.If you're not automatically prompted to download your eSIM, use the QR code.Change your SIM to the EID of your new iPhone.If you're not using your physical SIM card, remove it from the device.If you’re transferring your SIM card or eSIM from your previous iPhone, make sure both Bluetooth and Password Lock are turned on.Make sure you're connected to a Wi-Fi network and the internet works.If the iPhone wasn't purchased from T-Mobile, make sure that it's unlocked.Make sure your iPhone supports an eSIM and is on the latest software version.
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For help with these steps, visit our pick your device on the Device tutorials page and use the search bar in upper right. Get help if you can't activate your eSIM on your iPhone.
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